COVID-19 Update - Fun Over Fifty
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COVID-19 Update

Unfortunately due to the restrictions and regulations in place because of COVID-19 we have had to cancel all tours up until the 30th of June. 

Update 26 March 2020

To all of our dedicated Fun Over Fifty guests,

Further to our email sent out on 23 March 2020, we wish to advise that we are experiencing a high volume of calls and that the phone lines are now direct again. Since sending this email on Monday, we have been unable to individually call all guests and apologise if you have been waiting on us. The purpose of that call, was to ensure you had received our email.

We are still working our way through all the tour suspensions and are in direct contact with all suppliers involved. Until we have advice from all suppliers, we are unable to confirm the outcome.

Rest assured, we will be in touch, it is just a lengthy process and we wish to give each tour group our full attention.

We sincerely apologise for this situation, unfortunately it was unforeseeable to all of us.

To all of our dedicated Fun Over Fifty guests, we thank you all for your patience at this time. Our office has understandably been inundated this week with phone calls and emails from concerned travellers.

The safety and wellbeing of our guests and employees is of our highest concern during this time of uncertainty. At Fun Over Fifty we are continuously monitoring the evolving COVID-19 situation and following each updated government guideline where applicable.

Tour cancellations are only occurring at the present time, on tours where the festival/event has cancelled, or the tour operators are ceasing operation. All guests booked on cancelled tours have been contacted directly by our reservations team. Most of these tours were scheduled to depart in March and April.

We will of course continue to monitor this evolving situation. If any further information comes to hand or restrictions changed, we will communicate this with those guests affected. General updates will be posted on the Coronavirus page of our website, as well as on our Facebook page.

From management down, we are maintaining a sense of calm about this constantly changing situation. Our priority, as always, is in making sure that our guests and staff continue to travel comfortably, safely and worry-free on our tours.

We continue to uphold our high hygiene standards and all coaches are equipped with non-touch forehead thermometers, along with masks (which have always been available on our Fun Over Fifty branded coaches) and hand sanitiser. We adopt high standards in cleaning our coaches, including cleaning and disinfecting all surfaces, handles, tables and armrests. We are even going as far as calling in professionals (CSI style), engaging them for a non-toxic misting/fog treatment on all Fun Over Fifty coaches after every journey. This treatment is used in kitchens, doctor’s surgeries and hospitals. Rest assured you are travelling with a company that ensures best practice.

We are also fine-tuned to the health of our on-board guests in accordance with our strict ‘do not travel’ policy relating to illness at departure or during a tour.

Our promise to you during these unprecedented times is that we will continue to follow advice from government advisories, maintain open lines of communication with industry partners, and make decisions with the health and wellbeing of our guests at the forefront of our minds.

Thank you once again for your patience and support at this time,

Toni, Rob & the entire Fun Over Fifty team

 

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